Frequently Asked Question

To change how calls are handled once they reach your voicemail, go to Call answer rules. By default, Teams will play your voicemail greeting and allow the caller to record a message. You have some other options, though:

• Let the caller record a message.
• Let the caller record a message or be transferred to someone else.
• End the call without playing your greeting.
• Play your greeting and end the call.
• Transfer the call to someone else.

If you choose an option that includes transferring the call, set the name or number where you want your calls to go under Where should they be transferred?